The word communication has been derived from Latin word ‘ communis ‘ which means ‘ common ‘. What is that ‘ common thing? It is the meaning of word, idea , information ,fact ( e ) or anything . Communication means sharing, exchanging or involving common formation, news, ideas, thoughts, etc. with someone. Simply it is the process of transmitting information from one person to another. Different scholars defined communication in different ways in different viewpoints, some of them are as follows:
Prof. Muhammad Mohiuddin
“Communication is the process of exchanging mutually understood meaning of information, ideas or thoughts between people to attain a given purpose.”
Baskin and Aronoff
“Communication is the exchange of messages between people for the purpose of achieving common meanings. “
Newman and Others
“Communication is an exchange of facts , ideas , opinions or emotions by two or more persons”
Weihrich and Koontz”
“Communication is the transfer of information from a sender to a receiver with the information being understood by the receiver.”
Megginson
“Communication is the process of transmitting meanings , ideas , and understanding of a person or a group to another person or group .”
So , communication is the process of exchanging information , ideas , feelings thoughts values , etc. between two or more persons / parties in which they can mutually understand .
Meaning of Business Communication
Business communication is the specialized branch) of general communication that is specially concerned with business activities. When communication take places among business parties concerning business affairs or business related issues is known as business communication Business communication is nothing but , the communication between the people in the organization for the purpose ( Son ) of carrying out the business activities . Business communication encompasses a variety of topics, including marketing , branding , customer relations , consumer behavior, advertising, public relations , corporate communication , interpersonal communication , employee appointment ( n ) , online communication , and event management , etc. Some definitions of business communication are as follows :
Prof. Muhammad Mohiuddin
“Business communication is a process of exchanging information, ideas , thoughts and views related to business activities with other people to arrive at a consensual meaning of messages to achieve objectives of business . “
W. H. Meaning
“The exchange of ideas, news and views in connection with the business among the related parties is called business communication.”
Prof. J. Haste
“Communication occurred between two or more businessmen for organizing and administering business efficiently is called business communication.”
Brennar
Business communication is the expression channeling, receiving and interchanging of ideas in commerce and industry .
From Wikipedia , the free encyclopedia
“Business communication is used to promote a product , service , or organization : relay information within the business ; or deal with legal and similar issues”
.So , business communication is the process where business related issues , information , functions , news etc , are exchanged between business organization and producers , distributors , buyers , sellers , suppliers , competitors , government agencies , business parties , etc. for efficiently organizing and administering business .
Differences between Business Communication and General Communication
Business communication is the process where business related information’s , are deranged between producers, distridutors, buyers, sellers, suppliers, competitors, government agencies, business parties etc. for efficiently organizing and administering business . On the other hand , general communication is the process of exchanging information , ideas , feelings, thoughts , values etc between two or more persons / parties to achieve personal objectives . The differences business communication and general communication are as follows :
Business Communication :
- Objective : To achieve business related objectives .
- Nature: Deal with the business related issues , information’s , functions , news , etc.
- Scope: Scope of business communication is limited compared to general communication .
- Emotion: No scope of showing personal feelings and emotions in the message
- Channel: Mainly it uses verbal channel of communication.
- Partiality: It is impartial in nature
- Legal Evidence : Business messages are recorded and act as a legal evidence
- Feedback : Feedback is essential in business communication
General Communication
- Objective : To achieve any type of objectives except business .
- Nature: Deal with the personal or interpersonal issues , informations , functions , etc.
- Scope: Scope of general communication is large compared to business communication .
- Emotion: Showing personal feelings and emotions in the message is a common part
- Channel: Mainly it uses non – verbal channel of communication
- Partiality: It is partial in nature
- Legal Evidence : General messages are recorded and do not act as a legal evidence
- Feedback : Feedback is not essential in business communication .